Question 1

How far are you from the airport?

Accepted Answer

Our car park is located just 5 minutes' drive from M. R. Štefánik Airport in Bratislava. The transfer to the airport is included in the price.

Question 2

Where are you located?

Accepted Answer

We are located at Ivanská cesta 123, 821 01 Bratislava, in close proximity to the airport. You can find our exact location on our Contact page.

Question 3

Is the car park open 24/7?

Accepted Answer

Yes, our car park and services are available 24 hours a day, 7 days a week, including public holidays.

Question 4

When should I arrive before my flight?

Accepted Answer

We recommend arriving at the car park approximately 90–120 minutes before your flight, to allow enough time for the transfer and check-in at the airport.

Question 5

How far in advance do I need to book?

Accepted Answer

We recommend booking at least 24 hours in advance; however, depending on availability, we may also accept last-minute bookings.

Question 6

Can I cancel my booking?

Accepted Answer

Yes, you can cancel your booking free of charge up to 24 hours before your planned arrival. After this time, the terms and conditions apply.

Question 7

What if my flight is delayed or arrives early?

Accepted Answer

No problem! We monitor flights in real time. Just let us know about the change and we will adjust the pick-up time. For major changes, please contact us by phone.

Question 8

Do I receive a booking confirmation?

Accepted Answer

Yes, immediately after completing your booking you will receive a confirmation by email and SMS with a QR code and instructions.

Question 9

Do I need to hand over my car keys?

Accepted Answer

Yes, you hand your keys over to our staff upon departure. Your car will remain in secure parking under CCTV and staff supervision 24/7.

Question 10

Is the car park insured?

Accepted Answer

Yes, all vehicles are covered by basic insurance against theft and damage during parking.

Question 11

Can I leave valuables in my car?

Accepted Answer

We recommend not leaving valuables in your car. We are not responsible for the contents of your vehicle. Please take all important items with you.

Question 12

Can I park an oversized vehicle (SUV, van)?

Accepted Answer

Yes, we accept larger vehicles as well. Please specify the vehicle type when booking and we will inform you of any surcharge.

Question 13

What are the payment options and invoicing?

Accepted Answer

You can pay online by card when booking, or on site in cash or by card. You receive a 5% discount for online payment. An invoice will be sent to you automatically by email.

Question 14

How does the airport transfer work?

Accepted Answer

Upon arrival at the car park, our driver will take you in an air-conditioned vehicle directly to your terminal. The journey takes 5–7 minutes. The transfer is included in the price.

Question 15

Does the transfer operate at night or early morning?

Accepted Answer

Yes, our services are available 24 hours a day, 7 days a week. The transfer operates for night and early morning flights at no extra charge.

Frequently asked questions